Claims

Claims help?

Guidelines on what to do if you need to make a claim

In the event of a situation occurring that could be a claim or give rise to a potential claim the following should be done:

• Take action to minimise any further damage and
• Do not admit liability
• Immediately contact your broker, or our Centralised Claims Team as soon as possible on 0800 CROMBIE - 0800276624 
• If after hours and urgent assistance is required please phone our 24-hour helpline on 0800 CROMBIE - 0800 276624.

YOUR CLAIM supported by 1-in-10 staff

The best policy from the best insurer at the best price is no use without a dedicated, focused claims operation to deliver on the promise.

Crombie Lockwood has established a claims structure and track record that is unparalleled among our competitors. Twenty four hours a day, seven days a week our claims team is on alert to minimise the trauma, initiate remedy and ensure our clients' quickest possible recovery from disruption.

We take your claim very personally. One in ten people in the company are here to champion your claim. They guarantee same day turnaround of your claim processing and over 99% of all claims are settled.

We give problem claims real 'grunt'. You become part of the third biggest insurance customer in New Zealand. And through our strategic alliances with all the major insurers we command direct access to their senior management to resolve problem claims.