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Claims
Claims
Our in-house claims team is here to help you 24/7. While we have great relationships with our insurance partners, we never lose sight of the fact that we act on behalf of you.
We understand that when you buy insurance you get a promise that there will be financial compensation if things go wrong. We go in to bat for you to make sure that the underwriter keeps that promise, and that your claims are settled promptly and fairly.
Contact details for making personal, business, rural or travel insurance claims are provided below.
Personal insurance claims
Personal insurance customers
For personal insurance claims (excluding Onesurance):
- Phone us on 0800 252 461
- Email our claims team
- Download a motor vehicle, theft of vehicle and accessories or property claim form here. Complete the form and email it to claims.team@crombielockwood.co.nz
Onesurance policy holders
For Onesurance home, contents, motor vehicle or landlords insurance claims:
- Phone us on 0800 666 863
- Email our claims team
Business insurance claims
Business insurance customers
For business insurance policy holders (excluding SmartPAK):
- Phone us on 0800 252 461
- Email our claims team
- Download a motor vehicle, theft of vehicle and accessories, property or liability claim form here. Complete the form and email it to claims.team@crombielockwood.co.nz
SmartPAK policy holders
For SmartPAK insurance policy claims:
- Phone us on 0800 772 525
- Email our claims team
If you hold a SmartPAK motor vehicle, theft of vehicle and accessories, property or liability policy you can download a claim form here. Complete the form and email it to us at claims@smartpak.co.nz
Rural insurance claims
Rural insurance customers
For rural insurance policy holders (excluding Farm Source and ANZ Agri customers):
- Phone us on 0800 252 461
- Email our claims team
Download a motor vehicle, theft of vehicle and accessories, property or liability claim form here. Complete the form and email it to claims.team@crombielockwood.co.nz
Farm Source (previously RD1 ) customers
For Farm Cover claims:
- Phone us on 0800 731 252
- Email our claims team
Farm Cover forms
- Farm Cover motor claim form (PDF, 161KB)
- Farm Cover motor vehicle theft form (PDF, 161KB)
- Farm Cover property claim form (PDF, 181KB)
- Farm Cover third party motor claim form (PDF, 151KB)
- Farm Cover pleasurecraft claim form (PDF, 153K)
Send completed claims forms to the Farm Cover claims team.
Email: claims@monument.co.nz
Post:
Farm Cover Claims
PO Box 496
Wellington, 6140
ANZ Agri customers
For ANZ Agri insurance claims:
- Phone us on 0800 252 461
Email our claims team
Download a motor vehicle, theft of vehicle and accessories, property or liability claim form here. Complete the form and email it to claims.team@crombielockwood.co.nz
Travel insurance
Personal travel insurance customers
If you hold a Chubb personal travel insurance policy:
- Phone 0800 300 401
- Overseas emergency assistance +64 9 374 1774
- Email the Chubb claims team
- Make a claim online
For all other personal travel insurance claims:
- Phone us on 0800 252 461
- Email our claims team
Uni-Care policy holders
If you hold a Uni-Care travel insurance policy, make a claim on the Uni-Care website.
Corporate travel insurance customers
If you hold a Chubb corporate travel insurance policy:
- Phone us on 0800 252 461
- Overseas emergency assistance +64 9 374 1774
- Email the Chubb claims team
For all other business travel insurance claims:
- Phone us on 0800 252 461
- Email our claims team