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Claims

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Claims

Our in-house claims team is here to help you 24/7. While we have great relationships with our insurance partners, we never lose sight of the fact that we act on behalf of you. 

We understand that when you buy insurance you get a promise that there will be financial compensation if things go wrong. We go in to bat for you to make sure that the underwriter keeps that promise, and that your claims are settled promptly and fairly.

Contact details for making personal, business, rural or travel insurance claims are provided below.

Personal insurance claims

Personal insurance customers

For personal insurance claims (excluding Onesurance):

  • Phone us on 0800 252 461
  • Email our claims team
  • Download a motor vehicle, theft of vehicle and accessories or property claim form here. Complete the form and email it to claims.team@crombielockwood.co.nz   
Onesurance policy holders

For Onesurance home, contents, motor vehicle or landlords insurance claims: 

Business insurance claims

Business insurance customers

For business insurance policy holders (excluding SmartPAK): 

  • Phone us on 0800 252 461
  • Email our claims team
  • Download a motor vehicle, theft of vehicle and accessories, property or liability claim form here. Complete the form and email it to claims.team@crombielockwood.co.nz  
SmartPAK policy holders

For SmartPAK insurance policy claims:

If you hold a SmartPAK motor vehicle, theft of vehicle and accessories, property or liability policy you can download a claim form here. Complete the form and email it to us at claims@smartpak.co.nz

Rural insurance claims 

Rural insurance customers

For rural insurance policy holders (excluding Farm Source and ANZ Agri customers):

Download a motor vehicle, theft of vehicle and accessories, property or liability claim form here. Complete the form and email it to claims.team@crombielockwood.co.nz  

Farm Source (previously RD1 ) customers

For Farm Cover claims:

Farm Cover forms

Send completed claims forms to the Farm Cover claims team.

Email: claims@monument.co.nz  

Post:   

Farm Cover Claims
PO Box 496
Wellington, 6140  

ANZ Agri customers

For ANZ Agri insurance claims: 

Download a motor vehicle, theft of vehicle and accessories, property or liability claim form here. Complete the form and email it to claims.team@crombielockwood.co.nz  

Travel insurance

Personal travel insurance customers

If you hold a Chubb personal travel insurance policy:


For all other personal travel insurance claims:

Uni-Care policy holders

If you hold a Uni-Care travel insurance policy, make a claim on the Uni-Care website.

Corporate travel insurance customers

If you hold a Chubb corporate travel insurance policy:

For all other business travel insurance claims: