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In the event of an earthquake, volcanic eruption, natural landslip, tsunami or hydrothermal activity, the Earthquake Commission (EQC), provides natural disaster insurance for residential homes and some of the land within defined limits. This insurance is called EQCover and you need to have home insurance to access it.
We've put together some frequently asked questions about insurance cover and claims following a natural disaster. We make every effort to keep this information up to date, but recommend you check the EQC website for the latest information on this cover.
From 30 June 2021, the Earthquake Commission (EQC) and most private insurers have a new partnership that will provide an improved and collaborated approach to natural disaster claims.
Under the new Natural Disaster Response Model, you will only need to lodge a claim with your private insurer and they will manage the claim including the EQCover portion.
The claims contact information for each private insurer is below but in instances where you are unsure who provides your residential insurance, please contact our claims team.
For all other insurers, you will need to contact the EQC by:
You have 2 years from when the damage occurred, but we suggest you make a claim soon after an event.
For residential contents insurance claims, please contact our claims team.
You are able to secure your property and make temporary repairs for safety or to prevent further damage or discomfort.
If possible, take photos before moving and repairing anything. This will help to assess the amount of damage.
If you are unable to live in your home, please contact our claims team.
The EQC does not cover motor vehicles, trailers or boats. To report a claim under your policy, please contact our claims team.
The EQC does not provide cover for commercial buildings. If you have a mixed-usage property ie residential and business, you will need to check your policy to see whether EQC coverage applies.
We insure commercial buildings provided the policy includes Earthquake or Disaster Damage cover.
In the first instance:
To report claims for business or commercial property damage please contact our claims team.
In most cases, your insurance company will send an assessor to look at your property and confirm what repairs and replacements are needed.