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Need help with your claim?
The quickest and easiest way to make a claim is by submitting an online claim form.
If you need help completing a form, or have questions about a claim, please get in touch with the team using the details below.
CLAIMS CONTACTS
Personal insurance claims
Onesurance policy holders
- For help with Onesurance home, contents, motor vehicle or landlords insurance claims, phone 0800 666 863 or email our claims team
- If you selected Roadside Assist as part of your Onesurance car cover, and require assistance, phone 0800 694 555.
All other personal insurance claims
- Phone us on 0800 252 461
- Email our claims team
Business insurance claims
SMARTpak policy holders
- For help with your SMARTpak claims phone 0800 772 525 or email our claims team.
All other business insurance claims
- For help with other business insurance claims phone us on 0800 252 461 or email our claims team.
Life and health insurance claims
AIA NZ policy holders
- Phone 0800 500 108
- Make a claim online
Asteron Life policy holders
- Phone 0800 737 101 or email claims@asteronlife.co.nz
Chubb Life policy holders
- Phone 0800 900 047 or email NZ@chubb.com
Fidelity Life policy holders
- Phone 0800 88 22 88 or email claims@fidelitylife.co.nz
nib policy holders
- Phone 0800 123 642 or +64 9 956 2613
- Make a claim online through my nib
Partners Life policy holders
- Phone 0800 145 433
- Make a claim online
Southern Cross policy holders
- Phone 0800 800 181 or +64 9 979 921
- Make a claim online through My Southern Cross
Travel insurance claims
AIG policy holders
- To make a claim phone +64 9 355 3072 or email nztravelclaims@aig.com
- For Travel Guard Emergency Assistance phone +64 9 359 1678
Allianz policy holders
- To make a claim phone 0800 800 048 or make a claim online
- For Emergency Assistance phone +64 9 486 6868
Berkshire Hathaway policy holders
- To make a claim phone 0800 446 006 or email: ahclaimsnewzealand@bhspecialty.com
- For First Assistance phone +64 9 356 2320 or email bhsi@firstassistance.com
Cover-More policy holders
- To make a claim phone 0800 600 725 or make a claim online
- For Emergency Assistance phone:
- 1866 309 2267 (if calling from USA)
- 1866 773 9318 (Canada)
- 0808 234 1526 (UK)
- 1800 242 579 (Australia)
- +61 2 8907 5240 (NZ and other countries)
Chubb policy holders
- To make a claim phone 0800 300 401 or make a claim online
- For Chubb Assistance phone +64 9 374 1774
Uni-Care policy holders
- To make a claim see the Uni-Care website
- For Emergency Assistance phone 0800 864 227
Rural insurance claims
Farm Source Farm Cover policy holders
For assistance with Farm Cover claim phone 0800 731 252 or email our claims team
All other rural insurance claims, including ANZ Agri
- Phone us on 0800 252 461
- Email our claims team